22/08/2026
Welcome to the HellermannTyton Identification Solutions Support Center. Get helpful answers and downloads for your identification products.
1. OPTION 1: In TagPrint Pro, ensure part number and Printer Family are correct. Try printing to see if the issue is resolved.
2. OPTION 2: In TagPrint Pro, go to the Utilities Tab. Check for updates. Update program and try printing to see if the issue is resolved.
3. OPTION 3: Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is resolved.
4. If the problem still exists, please contact Tech Support for possible Repair.
1. OPTION 1: Review the Printer Label Skipping Guide. Click here to review guide. Click here to review instructional video.
2. OPTION 2: Click the In TagPrint Pro, ensure part number and Printer Family are correct. Try printing to see if the issue is resolved.
3. OPTION 3: In TagPrint Pro, go to the Utilities Tab. Check for updates. Update program and try printing to see if the issue is resolved.
4. OPTION 4: Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is resolved.
5. If the problem still exists, please contact Tech Support for possible Repair.
1. OPTION 1: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Graphics tab. Set Dithering to None. Click OK. Restart TagPrint Pro. Try printing to see if the issue is resolved.
2. OPTION 2: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Options tab. Uncheck “Use Current Printer Settings.” Change Print Speed to 2.00 in/sec and move the Darkness slider to 12. Try printing to see if the issue is resolved.
3. OPTION 3: Remove ribbon and gently clean print head with alcohol and a cotton swab. Replace ribbon. Try printing to see if the issue is resolved.
4. OPTION 4: Ensure it is a HellermannTyton printer ribbon and correct type for the stock being printed. If unsure, contact Tech Support.
5. If the problem still exists, please contact Tech Support for possible Repair.
1. OPTION 1: Close TagPrint Pro. Re-boot the PC. Reopen TagPrint Pro. Try printing to see if the issue is resolved.
2. OPTION 2: Exit TagPrint Pro. Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printer Properties. On the General Tab, select “Print Test Page.” If no response, see below.
3. OPTION 3: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printer Properties. Click the Ports tab. Is a USB port selected? If not, select one and return to the General Tab and select “Print Test Page.”
4. OPTION 4: Exit TagPrint Pro. Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is
5. If the problem still exists, please contact Tech Support.
1. OPTION 1: Close TagPrint Pro. Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click the Advanced Setup tab. Under Settings, uncheck “thermal transfer.” Click OK. Try printing to see if the issue is resolved.
2. OPTION 2: On the front panel of the printer, press Menu. Scroll right to Setup. Scroll right to Print Parameters. Go to Transfer Print option, Press Enter (center arrow), Scroll to OFF, press Enter again. Try printing to see if the issue is resolved.
3. If the problem still exists, please contact Tech Support for possible repair.
1. OPTION 1: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click the Advanced Setup tab. Under Settings, uncheck “thermal transfer.” Try printing to see if the issue is resolved.
2. OPTION 2: On the front panel of the printer, turn Ribbon Supply OFF. Try printing to see if the issue is resolved.
3. If the problem still exists, please contact Tech Support for possible repair.
1. OPTION 1: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printer Properties. Make sure “Enable bi-directional support” box is unchecked.
2. OPTION 2: Switch off printer, remove any visible material. Switch the printer off and then on.
3. OPTION 3: Close and restart TagPrint Pro.
4. OPTION 4: It could be a label is jammed in the cutter unit itself. Remove the cutter and open the back plate to check if there are any labels stuck in the cutter mechanism.
5 If the problem still exists, please contact Tech Support for possible Repair..