List of content

TT4030

Welcome to the HellermannTyton Identification Solutions Support Center. Get helpful answers and downloads for your identification products.

My text is not aligned on the label

1. OPTION 1: In TagPrint Pro, ensure part number and Printer Family are correct. Try printing to see if the issue is resolved.

2. OPTION 2: In TagPrint Pro, go to the Utilities Tab. Check for updates. Update program and try printing to see if the issue is resolved.

3. OPTION 3: From printer touch screen, select Extras, Calibrate, Label Sensor and follow instructions. When finished, try printing to see if the issue is resolved.

4. OPTION 4: From printer touch screen, select Settings, Diagnostics and run Label Profile. Try printing to see if the issue is resolved.

5. OPTION 5: Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is resolved.

6. OPTION 6: On your USB key, look for firmware revision. Compare against the current list and, if not up-to-date, upload new firmware and try printing to see if the issue is resolved.

7. If the problem still exists, please contact Tech Support for possible Repair.

The printer is skipping labels

1. OPTION 1: Review the Printer Label Skipping Guide. Click here to review guide. Click here to review instructional video.

2. OPTION 2: In TagPrint Pro, ensure part number and Printer Family are correct. Try printing to see if the issue is resolved.

3. OPTION 3: In TagPrint Pro, go to the Utilities Tab. Check for updates. Update program and try printing to see if the issue is resolved.

4. OPTION 4: From printer touch screen, select Extras, Calibrate, Label Sensor and follow instructions. When finished, try printing to see if the issue is resolved.

5. OPTION 5: From printer touch screen, select Settings, Diagnostics and run Label Profile. Try printing to see if the issue is resolved.

6. OPTION 6: Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is resolved.

7. OPTION 7: On your USB key, open the DiagTool and look for firmware revision. Compare against the current list and, if not up-to-date, upload new firmware and try printing to see if the issue is resolved.

8. If the problem still exists, please contact Tech Support for possible Repair.

Print quality is poor

1. OPTION 1: Select the Print Tab, select Print Setup, Select Options Tab, change Print Speed to 40 mm/s and Darkness to 3. Click OK. Try printing to see if the issue is resolved.

2. OPTION 2: Remove ribbon and gently clean print head with alcohol and a cotton swab. Replace ribbon. Try printing to see if the issue is resolved.

3. If there are consistent vertical lines in the print (gaps in printing), please contact Tech Support for possible Repair.

The printer is not responding

1. OPTION 1: Exit TagPrint Pro. Re-boot the PC. Open TagPrint Pro. Try printing to see if the issue is resolved.

2. OPTION 2: Exit TagPrint Pro. Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printer Properties. On the General Tab, select “Print Test Page.” If no response, see below.

3. OPTION 3: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printer Properties. Click the Ports tab. Is a USB port selected? If not, select one and return to the General Tab and select “Print Test Page.”

4. OPTION 4: Exit TagPrint Pro. Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is resolved.

5. If the problem still exists, please contact Tech Support.

My TT4030 isn’t cutting at END or BATCH CUT

OPTION 1: If printing a label using constant data and no data table:

1. In TagPrint Pro, click File, Options. Select the General Options tab and check the box for DEVMODE.

2. Close and restart TagPrint Pro.

3. Create your label. When done, click on the tab just above the label and the Properties pane will appear on the right-hand side.

4. Set Cut to “Each” and set the value to 1 or any interval.

5. Print and save as usual. If the problem persists, please contact Tech Support.

OPTION 2: If printing using a data table in TagPrint Pro:

1. In TagPrint Pro, click File, Options. Select the General Options tab and check the box for DEVMODE.

2. Close and restart TagPrint Pro.

3. Create your label and table.

4. Select any unused column by clicking on the Alpha Character of that column.

5. Click on the Table tab at the top where the ribbons are displayed.

6. Click the Cut icon (with little scissors) and the column in your table will be highlighted in a different color.

7. Click on each cell where you want to cut and indicate that with an “X” or use any character to indicate where you wish to cut.

8. Click on the Label Design side of your screen and the Properties pane will open up on the right hand side.

9. Set Cut to “By Value.”

10. Save the design and the table and print. If the problem persists, please contact Tech Support.