22/08/2026
Welcome to the HellermannTyton Identification Solutions Support Center. Get helpful answers and downloads for your identification products.
1. In TagPrint Pro, ensure part number and Printer Family are correct. Try printing to see if the issue is resolved.
2. OPTION 1: Put printer in dump mode. On the LCD, select Menu, Diagnostics, Dump Mode. After dump completes, select Cancel. Try printing to see if the issue is resolved.
3. OPTION 2: On the LCD, select Menu, Diagnostics, Sensor, Gap. Intensity should be around 8 and Reading in the 200s. Try printing to see if the issue is resolved.
4. OPTION 3: On your USB key, open the DiagTool and look for firmware revision. Compare against the current list and, if not up-to-date, upload new firmware and try printing to see if the issue is resolved.
5. OPTION 4: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Stock tab. Make sure the Gap Height is 0.02. Try printing to see if the issue is resolved.
6. If the problem still exists, please contact Tech Support for possible Repair.
1. OPTION 1: Review the Printer Label Skipping Guide. Click here to review guide. Click here to review instructional video.
2. OPTION 2: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Stock tab. Make sure the Gap Height is 0.02. Try printing to see if the issue is resolved.
3. OPTION 3: Put printer in dump mode. On the LCD, select Menu, Diagnostics, Dump Mode. After dump completes, select Cancel. Try printing to see if the issue is resolved.
4. OPTION 4: On the LCD, select Menu, Diagnostics, Sensor, Gap. Intensity should be around 8 and Reading in the 200s. Try printing to see if the issue is resolved.
5. If the problem still exists, please contact Tech Support for possible Repair.
1. OPTION 1: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Graphics tab. Set Dithering to None. Click OK. Restart TagPrint Pro. Try printing to see if the issue is resolved.
2. OPTION 2: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Options tab. Uncheck “Use Current Printer Settings.” Change Print Speed to 2.00 in/sec and move the Darkness slider to 12. Try printing to see if the issue is resolved.
3. OPTION 3: Remove ribbon and gently clean print head with alcohol and a cotton swab. Replace ribbon. Try printing to see if the issue is resolved.
4. OPTION 4: Ensure it is a HellermannTyton printer ribbon and correct type for the stock being printed. If unsure, contact Tech Support.
5. On LCD select Menu. Select Diagnostics. Select Printhead.
6. If the result is there are bad dots, print head may need to be replaced.
7. If the problem still exists, please contact Tech Support for possible Repair.
1. Are you running continuous media with no gaps? (Yes – 2; No – 3)
2. In TagPrint Pro, select Print tab, Print Setup, Stock, and make sure Type is set to “Continuous” and Post Print Action is set to “Cut” (provided you have a cutter – otherwise, “None”). If using a cutter, set “Occurrence” after every page. Click OK. Turn printer off and on again and try printing to see if the issue is resolved.
3. In TagPrint Pro, select Print tab, Print Setup, Stock, and make sure Type is set to “Labels With Gaps” and Post Print Action is set to “Cut” (provided you have a cutter – otherwise, “Tear Off”). Click OK. Turn printer off and on again and try printing to see if the issue is resolved.
5. If the problem still exists, please contact Tech Support.
1. Are you running continuous media with no gaps? (Yes – 2; No – 3)
2. In TagPrint Pro, select Print tab, Print Setup, Stock, and make sure Type is set to “Continuous” and Post Print Action is set to “Cut” (provided you have a cutter – otherwise, “None”). If using a cutter, set “Occurrence” after every page. Click OK. Turn printer off and on again and try printing to see if the issue is resolved.
3. In TagPrint Pro, select Print tab, Print Setup, Stock, and make sure Type is set to “Labels With Gaps” and Post Print Action is set to “Cut” (provided you have a cutter – otherwise, “Tear Off”). Click OK. Turn printer off and on again and try printing to see if the issue is resolved.
4. If the problem still exists, please contact Tech Support.
1. OPTION 1: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Stock tab. Make sure the Gap Height is 0.02.
2. OPTION 2: Put printer in dump mode. On the LCD, select Menu, Diagnostics, Dump Mode. After dump completes, select Cancel. Try printing to see if the issue is resolved.
3. If the problem still exists, please contact Tech Support for possible Repair.