22/08/2026
Welcome to the HellermannTyton Identification Solutions Support Center. Get helpful answers and downloads for your identification products.
1. In TagPrint Pro, ensure part number and Printer Family are correct. Try printing to see if the issue is resolved.
2. OPTION 1: In TagPrint Pro, go to the Utilities Tab. Check for updates. Update program and try printing to see if the issue is resolved.
3. OPTION 2: On your USB key, open the DiagTool and look for firmware revision. Compare against the current list and, if not up-to-date, upload new firmware and try printing to see if the issue is resolved.
4. OPTION 3: Put printer in dump mode:
1) Turn printer off.
2) Press and hold Feed button while powering the printer back on.
3) When the Feed button flashes 4 times, release it.
4) After the dump is complete, press the Feed button once more.
5. OPTION 4: Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is resolved.
6. OPTION 5: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Stock tab. Make sure the Gap Height is 0.02.
7. If the problem still exists, please contact Tech Support for possible Repair.
1. OPTION 1: Review the Printer Label Skipping Guide. Click here to review guide. Click here to review instructional video.
2. OPTION 2: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Stock tab. Make sure the Gap Height is 0.02.
3. In TagPrint Pro, ensure part number and Printer Family are correct. Try printing to see if the issue is resolved.
4. OPTION 3: In TagPrint Pro, go to the Utilities Tab. Check for updates. Update program and try printing to see if the issue is resolved.
5. OPTION 4: On your USB key, open the DiagTool and look for firmware revision. Compare against the current list and, if not up-to-date, upload new firmware and try printing to see if the issue is resolved.
6. OPTION 5: Put printer in dump mode:
1. OPTION 1: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Graphics tab. Set Dithering to None. Click OK. Restart TagPrint Pro. Try printing to see if the issue is resolved.
2. OPTION 2: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Options tab. Uncheck “Use Current Printer Settings.” Change Print Speed to 2.00 in/sec and move the Darkness slider to 12. Try printing to see if the issue is resolved.
3. OPTION 3: Remove ribbon and gently clean print head with alcohol and a cotton swab. Replace ribbon. Try printing to see if the issue is resolved.
4. OPTION 4: Ensure it is a HellermannTyton printer ribbon and correct type for the stock being printed. If unsure, contact Tech Support.
5. If the problem still exists, please contact Tech Support for possible Repair.
1. OPTION 1: Close TagPrint Pro. Re-boot the PC. Reopen TagPrint Pro. Try printing to see if the issue is resolved.
2. OPTION 2: Exit TagPrint Pro. Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printer Properties. On the General Tab, select “Print Test Page.” If no response, see below.
3. OPTION 3: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printer Properties. Click the Ports tab. Is a USB port selected? If not, select one and return to the General Tab and select “Print Test Page.”
4. OPTION 4: Exit TagPrint Pro. Click the Windows Start button and select Devices and Printers. Delete the printer driver and reinstall the latest driver. Try printing to see if the issue is resolved.
5. If the problem still exists, please contact Tech Support.
1. Are you running continuous media with no gaps? (Yes – 2; No – 3)
2. In TagPrint Pro, select Print tab, Print Setup, Stock, and make sure Type is set to “Continuous” and Post Print Action is set to “Cut” (provided you have a cutter – otherwise, “None”). If using a cutter, set “Occurrence” after every page. Click OK. Turn printer off and on again and try printing to see if the issue is resolved.
3. In TagPrint Pro, select Print tab, Print Setup, Stock, and make sure Type is set to “Labels With Gaps” and Post Print Action is set to “Cut” (provided you have a cutter – otherwise, “Tear Off”). Click OK. Turn printer off and on again and try printing to see if the issue is resolved.
4. If the problem still exists, please contact Tech Support.
With thick labels, the normal backup procedure of the printer cannot be utilized, or the product will bump against the cutter blade or the top of the tear off guide, causing the labels to become misaligned. To avoid this, you can change the driver settings in one of two ways.
1. OPTION 1: Click the Windows Start button and select Devices and Printers. Right-click your printer’s driver and select Printing Preferences. Click on the Stock tab. Make sure the Post-Print Action is set to NONE. Click Apply and OK. Restart TagPrint Pro. Try printing to see if the issue is resolved.
2. OPTION 2: In TagPrint Pro, select the PRINT ribbon. Ensure your TT230 driver is selected. Click Print Setup. Select the Stock tab. Ensure that the Post-Print Action is set to NONE. Click OK. Try printing to see if the issue is resolved.
3. OPTION 3: Ensure the markers are not creating undue drag on the printer. For thick labels on a roll, we recommend using the optional label caddy (part number 556-00235) as opposed to dispensing the markers directly from the carton. In most cases, dispensing from the carton is not an issue, but if the cardboard core is not turning freely, the printer cannot pull the tag efficiently, causing the ShrinkTrak to misalign in the printer.
4. If the problem persists, please contact Tech Support.