22/08/2026
Welcome to the HellermannTyton Identification Solutions Support Center. Get helpful answers and downloads for your identification products.
This is typically caused by anti-virus or malware detection software, user permissions or enterprise software (EAS) such as IBM Enterprise Software, and can occur with any type of program you are installing.
1. Try disabling your anti-virus and/or anti-malware software and ensure you’re a Local Administrator while installing TagPrint Pro.
2. If the problem persists, please contact Tech Support for possible repair.
If you encounter errors when attempting to install TagPrint on Windows 11, you may need to install as a domain administrator. The instructions are going to vary depending how you have your computer configured. Your PC may have the Administrator account enabled, named something else, or it may be locked down by the IT department. It seems to be something only the built in Administrator account can do. So, we suggest that you need to be logged in as the built in Admin Account before upgrading or installing the Tag Print upgrade when using Windows 11.
This link shows the example using Windows 10, but the process is the same in Windows 11
HellermannTyton currently does not support Tagprint Pro for use on thin clients. This has not been tested.
Here are two examples of errors customers have encountered. They may be similar to the issue you are experiencing.
Example 1: Error appears using SQL Server Express 2008, using the default settings for the database. After starting the TagPrint Pro server application, the connection was tested after entering the SQL Instance Name and Database Name and received a successful message. After selecting the “Typical” Installation, the error below appeared. Typically, this is due to the user account used to attach the database not having permissions from the SQL Server to create and attach the database.
Example 2: This error occurred for a user with SQL Server 2008 –10.1.1600.22, using .Net Framework 4.5 and Server 2012 R2. They have one local admin and no group policy in place that would prohibit the installation. The moment the user double-clicks on the TagPrint.Serverfile, the message below appears.
If the problem persists, please consult your IT department or system administrator, or contact Tech Support for possible repair.
If the printer driver was “signed” by an unknown publisher, Windows prompts the user with the following Windows Security message. “Seagull Scientific, Inc.” is an authorized source in addition to HellermannTyton.
Windows may present the below warning as a security measure based on whether an application is from a trusted source or not. To bypass, click “More info” and then “Run Anyways” to move forward with the TagPrint Pro Installation.
This is a common Windows upgrade issue affecting all printer drivers, not just HellermannTyton’s. Install the latest printer driver to fix the issue.
If the problem still exists, please contact Tech Support.
Note: These instructions may require the help of an IT professional.
1. Is TagPrint Pro installed and licensed with a network key?
2. Are the MDF and LOG files copied to the SQL Server and database attached?
Can you use SQL Server Management Studio to query any of the tables in the database?
If these are correct, then the last step is to configure TagPrint Pro to connect to the database server instead of using the local database. This is done within the application using the Enter Network Settings button on the Utility ribbon. Change Connection Type to “Network User Mode,” fill in the Server and Database fields and choose the appropriate Authentication mode. Test the settings and, if correct, the OK button will become enabled and you can save the settings.